What do I do if my withdrawal fails?

Navigating a Failed Withdrawal at Excent Capital

Encountering a failed withdrawal attempt can be frustrating, but understanding the potential reasons can help you avoid future issues. Here's what you need to know about withdrawal failures at Excent Capital:

Common Causes of Failed Withdrawals:

  • Unapproved Request: Our finance team thoroughly reviews all withdrawal requests to ensure legitimacy. If your request is denied, you'll receive an email explaining the reason. This could be due to incomplete information, suspicious activity, or violating Excent Capital's terms of service.
  • Unsupported Withdrawal Method: Excent Capital currently supports withdrawals to previously approved methods, including:
    • Bank Accounts: Ensure your bank account is linked and approved on your Excent Capital account before selecting it for withdrawal.
    • Debit Cards: Withdraw directly to your linked and verified debit card for quick access.
    • Credit Cards: Access your funds conveniently by withdrawing to your linked and approved credit card.
    • Cryptocurrency Wallets: For those who prefer digital currencies, transfer your funds directly to your linked and verified cryptocurrency wallet.
    • Attempting to withdraw to an unapproved method will result in failure.
  • Insufficient Funds: The minimum withdrawal amount is $50. Requests below this threshold, even if directed to an approved method, will not be processed.
  • Suspected Fraudulent Activity: Excent Capital takes fraud very seriously. If they suspect fraudulent activity in your withdrawal request, they will investigate the matter and may take action against your account.

What to Do if Your Withdrawal Fails:

  • Check your email: You'll typically receive an email notification explaining the reason for the failed withdrawal.
  • Contact Customer Support: If the email doesn't clarify the issue, or you have further questions, don't hesitate to contact Excent Capital's customer support team (support@excent.capital). They can provide additional guidance and assist you in resolving the problem.

Tips to Avoid Withdrawal Failures:

  • Ensure accuracy: Double-check all information entered in your withdrawal request, including the amount, currency, and chosen withdrawal method.
  • Verify approval: Make sure your chosen withdrawal method is already linked and approved on your Excent Capital account.
  • Maintain sufficient funds: Ensure your account balance meets the minimum withdrawal requirement of $50.
  • Be patient: Allow processing time for approved withdrawals. It may take a few business days for the funds to be credited to your chosen method.
By understanding these common reasons and taking preventative measures, you can navigate potential withdrawal issues and ensure a smooth withdrawal experience at Excent Capital.